I sent an email and text only to receive an automatic reply to please allow up to TWO WEEKS for a response. I would never have flown an airline that doesn’t provide customer service by phone had I known. My options to locate my bag were text, email or Facebook messenger (seriously). That’s right, they do not speak to their passengers by phone. There is no one at a ticket counter, no one in baggage claim, NO ONE TO CALL. I spent over an hour in Phoenix baggage claim and my suitcase never showed up. The actual flight was fine, on time, very clean new plane, no bells and whistles but I didn’t expect any, even though I paid $200 for a one way ticket including paying for my checked bag. I have flown on Allegiant many times between Provo and Phoenix for work, but no flight was available on my desired day of travel so I decided to give them a try. I saw a poster for Breeze in the Provo airport. ✅ Trip Verified | This is the worst airline experience I’ve ever had. They are all talk at the airport about how great they will be, and then they fail miserably on the reimbursement process. Breeze so far has only reimbursed me $20 and if I accept that payment I must click on an agreement that binds me to that settlement. Plus an UBER back and forth to the airport. My total very inexpensive meals were ~$80 for dinner and breakfast. After I book the room Breeze sends an email and says you only have 6 days to apply for a hotel reimbursement and $20 for one meal. I got a room at a nearby Holiday Inn Express, nothing lavish. After a few more hours they decided they could not get the plane fixed or cooled down and sent all of the passengers away saying that you could either rebook on another airline (although there really weren't more than a couple of expensive seats on those other airlines) or get a hotel room on Breeze for the night. Who knew Las Vegas gets hot in the Summer? Apparently not Breeze. Then after a couple of hours they had us get off the plane because it was getting too hot in the Las Vegas summer sun. Then they had software problems, or something. They tried for a couple of hours to fix it. Then they had some kind of issue with how the plane was docked at the gate. Then flying back from Las Vegas my plane arrived at the gate on time. ✅ Trip Verified | I have flown Breeze several times and was beginning to enjoy their airline. very upsetting, considering the owner is also the owner of JetBlue. Everything is done via text or email and it is automated. I don't think they ever have any intention of reimbursing any funds at all they also broke the wheels off of my boyfriends bag and we're attaching a reimbursement to my claim for a very limited amount which is nowhere near what the luggage cost horrible horrible customer service if that's what you want to call it you will never ever get a human. I have text messages going back three weeks with no response. They have been promising me a reimbursement, which is not even close to what I spent on clothing for three months now and I still have not received it now they don't even respond to my text messages. I was told to go purchase clothing and send them receipts via text message, which there is no human to ever speak with. Withdrawal of consent does not affect the lawfulness of processing done on the basis of consent before its withdrawal.Not Verified | Breeze Airways left my bag at the first stop Richmond, Virginia and when I got to Las Vegas they did not have my bag sent to me for two more days. Within the scope of the consent given, data may be transferred to our trusted partners indicated in the Privacy Policy for the purpose of online advertising of eSky services (this consent may be withdrawn at any time).īe advised that every person providing data can withdraw their consent at any time. website for the purpose of sending the e-mail mentioned above. with its seat in Katowice (Data Controller) for purposes of direct marketing of services from S.A., including those based on analysis of my preferences and behaviors on the S.A. By checking the box, providing your email address, and clicking “Subscribe,” (collectively) you consent to the processing of your personal data (in the scope given in the form above) by S.A.
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